Ariamedia Redesigns the City of Allen’s Website
Friday, July 11th, 2008
The Dallas Morning News released an article today outlining the efforts the City of Allen and Ariamedia took to launch a brand new (2.0) website. You can visit the site at http://cityofallen.org/, to see it in action.
Of note, the article points to a number of features developed by Ariamedia for the City of Allen staff. Utilizing our product TouchPoint, which is an online forms builder and advanced analytic and reporting engine, the City of Allen is staying in touch with their visitors and residents in a much more meaningful and interactive way than ever before.
In addition to aesthetic changes, the site offers a new level of interactivity. Residents can go online to schedule services such as pickup of household hazardous waste and repair of street lights, sidewalks, streets and sewers.
Steve Massey, Allen’s director of community services, said household hazardous waste pickups have nearly doubled under the new Web site.
When citizens use the online forms, they receive an automatic response notifying them that it was received. In addition, the system sends a message to the appropriate city staffer, reducing delays. Another message tells the user when the issue might be resolved.
The simplified process also helps to ensure basic information, such as names and telephone numbers, will be accurate, Mr. Massey said.
“It takes all the mystery out of the note so we can count the information to be correct,” he said.
We are very proud to have been a part of this revolution for the City of Allen, and we are ambitiously looking toward the bright future this relationship holds.
